Commonwealth Bank of Australia - Merchant Information Centre

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Welcome to the Merchant Information Centre

The Merchant Information Centre is a single point of reference to the online resources

and support contacts that are available to existing Commonwealth Bank merchants.

Click to bookmark this page now.

e-Notices

(Last updated 09/07/2008)

Keeping you up to date with important information about your current merchant services

Security and Fraud Resource Centre

Important information about protecting your business from chargebacks and crime

Merchant Values

Latest news on developments with CBA merchant services

Merchant Enquiries Help Desk

7 days a week, 24 hours a day

For existing Merchant Account related enquiries and changes

	1800 230 177

Merchant 24 Hour Help Desk

7 days a week, 24 hours a day

For existing EFTPOS services technical support and faults

	1800 022 966

Merchant Stationery

7 days a week, 24 hours a day

Order your Merchant Agreement, Procedures Guide and stationery

1800 007 251

Stationery Guide (PDF75KB)

Key & Voice Authorisation

(Visa and MasterCard)

7 days a week, 24 hours a day

To obtain phone-based authorisations

	13 2636

KeyAuth Guide (PDF33KB)

Other Authorisations

(Debit and Charge Cards)

7 days a week, 24 hours a day

To obtain an operator-assisted authorisation

	1800 813 700 [Debit]
	1300 363 614 [Amex]
	1300 360 500 [Diners]

XPOS Help Desk

7 days a week, 24 hours a day

For existing XPOS services technical support and faults

	1300 553 772
	XPOS Home Page

VirtualPOS Help Desk

Mon-Fri: 9am to 5pm (Sydney time)

Providing technical support for your VirtualPOS facility

For registered merchants only

	1300 132 054
	virtualpos@cba.com.au

CommWeb Software Support Line

Mon-Fri: 9am to 5pm (Sydney time)

Providing technical support for your CommWeb facility

For registered merchants only

	1800 882 888
	commweb@cba.com.au

Merchant Data Protection Program

7 days a week, 24 hours a day

Providing advice on securing your card payment operations

For registered merchants only

0011 800 3282 2000

MDPP Support

MDPP Home Page

For other Commonwealth Bank contacts please click here.

We are always looking to improve our merchant services, and welcome your feedback about this Merchant Information Centre. Please email us at merchant.values@cba.com.au .

Important information about advice
As this advice has been prepared without considering your objectives, financial situation or needs, you should before acting on this advice, consider its appropriateness to your circumstances. If you have a complaint, the Bank's dispute resolution process can be accessed on 13 2221.